#8: What is the organization's success rate?
No organization has a 100-percent track record, but you should look for a representative with a high success rate in gaining SSDI benefits for its clients. This indicates the representative not only can deliver the desired result, but also probably has a powerful credibility in the industry.
#9: How much faster can the organization help you win your award?
There is no guaranteed timeline. External factors, including the growing disability backlog at the SSA in processing claims, can affect the timing. But a representative should know on average how long it takes their customers to get through the various stages of the SSDI process. How fast you get through the process matters because it gives you access sooner to the SSDI award you need to pay for daily living expenses, and could lower your representation fee.
#10: What does it cost?
The SSA determines the maximum fee that any organization can charge for SSDI representation. Currently, it is 25 percent of the retroactive dollar amount awarded, not to exceed $6,000. You should not pay a fee if you don't receive your SSDI award. Ask a representative about items in addition to representation, such as travel or medical records.